Privacy Policy

Privacy Policy for Real Estate Agent Clients

Who we are

InmoLinkCRM is a trading name of TravelLinkPro OÜ, registered in Estonia, Sepapaja tn 6, 15551 Tallinn with company registration: 16237750. In the rest of this page we use our shortened name: Inmolink.

InmoLink is here to support you, an estate agent in Spain, in your work. Your privacy is of the utmost importance to us. Of course we process your personal data, that's simply part of our job. For example, you expect us to show your contact details on our platform. Throughout our work process, we handle your personal data with great care. In this privacy statement, we would like to explain to you - in as clear a language as possible - what we do, why and what it means for you.

First of all, we promise you that:

  • We are transparent about the way in which we process your personal data and the purposes for which we do so
  • We use appropriate techniques to protect your personal data
  • You have a high degree of control over your personal data
  • We are accessible and available if you wish to communicate with us about your privacy at InmoLink

In this document, we use a number of terms that we would like to clarify for you in advance:

  • InmoLink platform: www.inmolinkcrm.com, www.inmolink.es, www.inmolink.rentals, as well as any InmoLinkApps
  • Object: a residential home or building plot that is or has been for sale or rent on the InmoLink platform

If you miss anything in this privacy policy, please let us know by sending an email to [email protected]

Who does this privacy statement apply to?

This privacy statement is intended for you as a real estate agent. At InmoLink, we handle the personal data of estate agents with care. We want to inform you about how we process your personal data. To this end, we have drawn up this privacy statement. Insofar as you use the InmoLink platform as a visitor, the regular privacy statement for visitors applies in addition to this privacy statement.

What personal data does InmoLink process?

We process the following data from you:

  • Estate agent data: Data about your office, presentation data for the purpose of your office page, data about employees of your office (incl. individual e-mail addresses and telephone numbers), any membership or certification, address data, financial data, office profile, data that you fill in on forms available via https://info.inmolink.es/register-with-inmolink/
  • Order data: products or services that you purchase
  • Automatically generated data: such as IP addresses, browser data, data about your website use and use of features in the www.cp.inmolink.es.
  • Sales data: number and type of Objects on sale, actually sold and the region involved.
  • Reviews: data about reviews of you or your office, provided by sellers, landlords, tenants or buyers of the Objects you offer and your possible reaction to them.
  • Feedback data platform, such as data you fill in on feedback forms and surveys related to our platform
  • Customer contact data, such as emails you send to InmoLink's Customer Service.
  • Identification data case of exercising your rights as a data subject.

The above data are only applicable if they are personal data, and therefore traceable to a natural person (this includes the sole proprietorship or general partnership).

Why does InmoLink process personal data?

In short, it is necessary to process personal data to be able to offer and improve our services, and to keep our platform safe, fast and always available. It is also necessary to process personal data to ensure that our customer contact runs smoothly. In addition, we use your personal data for marketing purposes. Marketing purposes means (market) analysis, statistical research, sending newsletters, targeted ads and other content and profiling (see below under "What about profiling?"). When we process personal data on the basis of the performance of the agreement or on the basis of a legal obligation, providing such personal data is a necessary condition for using our services and products. Optional fields are indicated as such.

Below is detailed per purpose which personal data we process for that purpose and on the basis of which legal basis we do so.

Providing services and products

  • Client (estate agent) Data
  • Order Details
  • Sales Data
  • Reviews

We use the data to execute the fulfillment of our binding agreement with you and to comply with legal obligations with respect to financial reporting.

Charging for services and products

  • Client (estate agent) Data
  • Order Details
  • Sales Data

We use the data to execute the fulfillment of our binding agreement with you. Also to the extent that payment is not made, we have a legitimate interest in handing the matter over for collection of our claim.

Providing/improving services

  • Client (estate agent) Data
  • Data for the provision of a service
  • Automatically generated data
  • Data about the way you use the InmoLink platform
  • Feedback data
  • Correspondence data
  • Object data

We use the data to tailor our services to the needs of our users as much as possible. To limit the privacy impact, we use data at an aggregated level whenever possible. If we use third parties for this purpose, we will make proper arrangements with them to guarantee privacy.

Safety and reliability InmoLink platform

  • Client (estate agent) Data
  • Data for the provision of a service
  • Automatically generated data
  • Data about the way you use the InmoLink platform
  • Feedback data
  • Correspondence data
  • Object data

We use the data to ensure the quality of our services and the availability, integrity and confidentiality of the (personal) data that we process

Customer Contact

  • Correspondence data
  • Order Details
  • Sales Datails

We use the data to execute the fulfillment of our binding agreement with you and to provide you with an excellent service. You are in control of what data you provide to us.

Market analysis and statistical research

  • Client (estate agent) Data
  • Account data
  • Data for the provision of a service
  • Automatically generated data
  • Data about the way you use the InmoLink platform
  • Feedback data
  • Correspondence data
  • Object Data

We use the data to create analyses and business reports in order to maintain a good overview of the functioning of our platform and to optimise our business operations. In some cases we share the resulting insights with market participants, but only at an aggregate level.

Sending relevant newsletters

  • Account data
  • Data about the way you use the InmoLink platform

We use the data when you have opted in to send you relevant newsletters.

Showing targeted ads and personalised content

  • Account information
  • Service data
  • Automatically generated data
  • Data regarding the way in which you use the InmoLink platform
  • Object data

We may use your pseudonymised personal data to make ads relevant to you. To limit the privacy impact we use security techniques such as hashing. If we use third parties for this, we make agreements with them to guarantee privacy. We also ensure that the frequency with which we show relevant ads remains limited.

How does InmoLink obtain personal data?

The majority of the personal data we have at our disposal is provided by you as a visitor to InmoLink yourself. This happens, for example, when you create an account, make a request to or for a real estate agent, use another service such as automatic notifications or when you contact InmoLink.

Regarding data we obtain through social media channels of InmoLink that you use yourself, we refer you to the information under "What about social media?

InmoLink also processes automatically generated data, such as the page you visited, your IP address and browser data. This is done using cookies or similar techniques (for more information about this, see our cookie policy).

InmoLink also considers Object Data to be personal data, insofar as they are traceable to an individual. InmoLink obtains this data through the agent who works on behalf of the buyer, seller or tenant.

It is also possible that a friend, family member or other acquaintance provides your email address to InmoLink, so that we can draw your attention to an Object.

 

How long will personal data be kept?

We only keep your personal data for as long as we need it for the purpose for which we process it or to comply with our legal obligations. We use the following criteria in determining retention periods:

  • If you use our services, such as creating an account, we will keep your personal data for as long as we need them to provide and improve that service. Or until the moment you want to remove them (or have them removed).
  • If you have given permission to receive e-mails, we will keep your personal data until you withdraw your permission. Once you do so, InmoLink will still keep the personal data necessary to show when you gave permission and when you withdrew it.
  • If you decide to leave a realtor review, then InmoLink will display this review on the InmoLink platform for a maximum of 2 years, until you remove it yourself, you instruct InmoLink to do this or until the moment the realtor turns off the possibility of leaving reviews altogether.
  • Personal profiles that InmoLink holds on the basis of profiling (see below under "What about profiling?") are kept for a maximum of 13 months.
  • We keep financial information such as invoices for as long as we are legally required to do so. In the case of most financial information, this is 7 years.
  • We publish object information in principle 1 year after the date on which the object was reported as sold. The broker involved can also indicate earlier to InmoLink that an Object should no longer be published on the InmoLink platform. We retain Object Data for as long as we need them to provide and improve our services.
  • If cookies or similar techniques are placed on your computer, we indicate their retention period in our cookie policy.

With whom does InmoLink share personal data?

For the purposes described above (see "Why does InmoLink process data?") we work with third parties. We often share (some of) your personal data with them.

If you leave your details behind on our platform to purchase a particular service, we will share your personal data (if necessary) with the party providing the service, such as a broker or financial service provider. For example, if you contact a broker or request a mortgage quote from a financial service provider via our platform.

We also work, for example, with parties who provide communication for InmoLink and perform monitoring of the platform. Furthermore, we share data with our hosting parties, research and analysis agencies, advertising platforms, the supplier of our data management platform, and (other) processors acting on our behalf.

When third parties advertise on our platform, it is possible that they may collect personal data, such as your click behaviour on the InmoLink platform. For more information about this, see our cookie policy.

Of course, InmoLink publishes property details on the InmoLink platform, making them visible to everyone who visits the InmoLink platform. In addition, InmoLink sends out Object Information to a visitor via e-mail or push notification if they match his/her search criteria. We also share Object Information via our social media channels. A visitor also has the option to share Objects with others via the InmoLink platform on social media or via email.

Also, brokers can choose to show broker reviews that you post on the InmoLink platform using an Iframe on their website.

Should it happen that (one or more parts of) the company of InmoLink are transferred to a third party, then as part of this transfer the personal data processed by InmoLink may also be transferred to this third party. If this situation occurs, InmoLink will inform you in a timely manner via the InmoLink platform.

International transfer of personal data

InmoLink is an EU company, as are many of the parties we work with. To the extent that the third parties we work with process personal data at a location outside the EEA, they do so in compliance with appropriate safeguards, such as model contractual clauses established by the European Commission and other safeguards.

How does InmoLink secure personal data?

To prevent anyone else from unlawfully using or processing your personal data, we have taken appropriate technical and organisational measures. Among other things, we use physical (access) security, passwords, encryption of passwords, bot detection, encryption (of storage and communication channels) and pseudonymisation of data. We take these measures partly on the basis of our security policy, which we regularly evaluate and adjust as necessary.

What about social media?

InmoLink does not include social media functionalities, such as like buttons or pixels, on the InmoLink platform. We do have our own profiles on social media channels such as Instagram, YouTube and Facebook and link to them on the InmoLink platform. For the processing of personal data that InmoLink obtains through a social media channel, this privacy statement of InmoLink applies. For all information that the social media channel obtains from you, the privacy statement of this social media channel also applies. You can find it here:

  • Facebook: https://www.facebook.com/privacy/explanation/
  • YouTube: https://policies.google.com/privacy?hl=nl
  • Instagram: https://help.instagram.com/155833707900388

You can also log into InmoLink with a social media profile, for example via Facebook. Facebook then provides InmoLink with your public profile and email address. InmoLink only stores your email address.

If you share an Object from the InmoLink platform via a social media channel, InmoLink only forwards the information of the Object to the concerning social media channel. Also, InmoLink may post Object information on InmoLink social media channels.

What about iFrames and other third party websites?

On the InmoLink platform, services and information are also offered by third parties in a so-called iFrame. These pages seem to run within the InmoLink platform, but the content of an iFrame is not managed by InmoLink, but is from the third party offering you services or information in the iFrame. An example is the monthly burden indicator, which allows you to calculate what your estimated mortgage burden would be if you were to buy a certain Object. The personal data you enter in the iFrame will directly reach the third party, and therefore the privacy and cookie policy of that third party will apply. InmoLink does not process these personal data itself. If there is an iFrame, we indicate this clearly on our platform.

Also if on the InmoLink platform a link is shown to the website of another party (such as a real estate agent), or if there is a link to the website of another party, then your visit to that website is subject to the privacy and cookie policy of that party. The privacy policy of InmoLink does not apply to the data you leave behind and/or are processed there.

What about profiling?

Profiling, in short, is the collection of characteristics, interests and data from you as a visitor. Based on this, a profile is created so that you can receive targeted and relevant information. InmoLink does this based on data we generate using cookies and similar techniques (see our cookie policy), combined with other personal data, such as your surfing and clicking behaviour, what you enter in your account, what you enter when you use our products and services, which Objects you view and what you search for.

InmoLink only uses profiling to personalise information and to show you relevant mailings and advertisements. No Objects or other content is withheld from you based on our profiling.

What are your rights?

You are in control of your personal data. You have the right to clear, transparent and understandable information. You can always review, modify or remove your personal data that you have entered via your account. In addition, you can contact us to view your personal data processed by InmoLink free of charge. You can also request InmoLink to change or remove your personal data. We may also transfer personal data under certain circumstances. In addition, you can request us to limit the processing of your personal data.

Insofar as we use your personal data on the basis of our legitimate interests, you can always object to this.

Where we use your personal data on the basis of your consent, then you can withdraw your consent at any time. For example, if you have subscribed to a InmoLink newsletter and no longer wish to receive it, you can always unsubscribe (and thus withdraw your consent) by clicking on unsubscribe in a newsletter. You can also unsubscribe via your account.

You can easily remove or block cookies and similar technologies yourself. See our cookie policy for more information.

If you make a request relating to how we handle your personal data, we may ask you to identify yourself if necessary.

Questions or comments?

Do you have questions or comments about privacy at InmoLink? Do you disagree with the fact that or the way in which InmoLink processes personal data about you? Or would you like to contact InmoLink's Data Protection Officer?

Then send an e-mail to [email protected]

We take all questions, comments and requests seriously and are happy to stay in contact with you about your privacy at InmoLink, even if you are not satisfied with something. We prefer to resolve complaints directly with you, but you also have the option of submitting a complaint to your country's Data Protection Authority.


This privacy policy was added on December 14, 2021, and is therefore the 2nd version. Click here to save this version of the Privacy Policy. InmoLink reserves the right to modify this Privacy Policy and recommends you to check this page regularly. We will announce changes to our Privacy Policy via email or on our platform.

INMOLINK CRM
The No.1 Choice for Estate Agents in Spain